To place an order or make a reservation for the BE XTREME store, you must be registered on the website.
All orders of products accepted by the buyer are in accordance with the following General Conditions of Sale that will be a part of the Sales Contract. The acceptance of the products implies the acceptance of these General Conditions of Sale.
Bextreme adheres to the iCERT certification and is, therefore, committed to providing a quality, transparent and safe service to the buyer according to the specifications of the iCERT code of conduct (https://www.icert.es/es/recursos/codigo-de-conducta.html)
No agent, commercial or representative of the trademark BE XTREME has authority to vary these conditions except with the written permission of Robert Vilamú.
A - PRICES AND PAYMENTS
The prices reflected on our BE XTREME website include the I.V.A.
BE XTREME guarantees payments through its website and undertakes to sell at the price specified at the time of purchase. On the other hand, it reserves the right to vary the price of items without prior notice in accordance with market conditions. The prices published in our catalogue do not constitute an offer and therefore an obligation to be supplied at that price in all cases.
All invoices and delivery notes are payable as of the date shown on the invoices. Payment must be made by the means indicated at the time of order and in euros.
Form of payment and security
BE XTREME will only accept payments made through PayPal, credit or debit card (via PayPal), refund or bank transfer.
In the case of payment by account deposit or bank transfer, BE XTREME does not send the order until we have received proof of income or payment. The purchaser must use the following information indicating the order number or the name of the purchaser:
MEDIOLANUM BANK Bank account (IBAN): ES80.0186.1001.96.0507839136 Holder: Robert Vilamu
In the event that the Refund payment is available, with which the customer pays the product in cash to the courier when the order is received at the address provided, BE XTREME reserves the right to charge the receiver the commission charged by the transport company. Equivalent to 6% of the total basket with a minimum of 3.5€.
In case of payment by PayPal, the same gateway has its own secure payment system.
Credit or debit card payments are made via the Caixabank Redsys Gateway. It is one of the safest gateways in the world with which you can pay with your credit or debit card without commissions. Almost all existing types of cards are accepted. The charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution once it has been verified that the reported data are correct. With the aim of giving maximum security to the payment system, BE XTREME uses secure payment systems of leading financial institutions in e-commerce. In this sense, the confidential payment data are transmitted directly and encrypted (SSL) to the corresponding financial institution. Secure Electronic Commerce is an initiative whose basic principle is to ensure the security of Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect to the bank issuing the transaction, which will request it to authorize the transaction using a personal authentication code. The transaction will only take place if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected. Once the transaction is completed, the customer will return to the Be XTREME website and receive a confirmation email. If no such email is received, please contact BE XTREME.
Fractional payments via Sequra are made independently to BE Xtreme. SEQURA WORLDWIDE S.A. (NIF A66054164 C/ Ali Bei 7-9 Entresuelo 08010, Barcelona) is an independent company that allows others to make the payments of our ecommerce in instalments. There are 2 payment methods offered to our customers:
1. Pay in 3 instalments with a small amount of commissions
2. Divide the payment of your order into 4, 6, 12 or 18* months for only a small, fixed cost per month. Can only be used with your ID, mobile and bank card. You can complete the payment when you want without any additional cost. You can only split the payment into an 18 month payment with orders of 600€ or more.
If you have questions, click here.
As a complementary measure to the "Secure Payment" system and with the aim of collaborating in the prevention of fraud through the Internet, BE XTREME reserves the right to verify the personal data provided by the customer and take the measures it deems appropriate (including the cancellation of the order) so that the goods purchased are delivered in accordance with the data contained in the order.
B - AVAILABILITY OF PRODUCTS
BE XTREME will use its best resources to meet the agreed delivery dates, mainly availability is between 24 and 72 hours. These are no more than estimates, so they will not affect the nature of this contract. If any of the products are not available at the time of the order, we automatically supply it as soon as possible to be able to make the shipment. If the restock is delayed due to errors in stock control by manufacturers or suppliers, we will contact the customer as soon as possible to inform them of which products slow down the shipment and their possible solution.
Note: Orders placed in the afternoon leave the next morning from our warehouses, therefore availability is counted from the next day.
C - OWNERSHIP AND RISK
All products will remain the property of BE XTREME until the full payment of the amount thereof is paid.
D - DESIGN VARIATION, SPECIFICATIONS OR CONTENT
Although BE XTREME will do everything in its power to ensure that the product supplied corresponds exactly in all respects to that offered in our catalog, minor variations can occur in the specifications, package content, colors, or design, caused by the continuous changes to which manufacturers create their products, variations which will not enable the buyer to terminate this contract.
E - CLAIMS
E.1 - No liability for damage (including damage caused during transport) shall be accepted or failures in the operation of the products unless the buyer notifies the seller by email or telephone within 24 hours of the date of receipt of the products, and the products must be in perfect condition.
E.2 - No claims or liability will be accepted for products that differ in quantity or specifications from those given to the buyer unless the buyer notifies it via email within 14 days from the date of receipt of the same.
E.3 - In the case of manufacturers offering direct support and warranty services, the buyer accepts the obligation to address them in the event of any claim.
Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla have a surcharge on the shipping price that the customer can consult with BE XTREME through an email to firstname.lastname@example.org We do so to find the best prices and shipping method.
Shipping costs - They are normally between 3€ and 5€. BE XTREME take care most of the shipping cost as a courtesy.
Shipping orders - Normally the next business day once the order is placed. Arriving to the customer in 24-72 working hours. Complete skateboards usually do not come mounted.
Transportation - The orders will be sent by means of a courier service E-Commerce of GLS that ensures delivery in a term (from its collection in the dependencies of BE XTREME) of not more than 72 working hours for shipments in Spain with the exception of the Canary Islands, Baleares, Ceuta and Melilla.
Packages are usually sent within 24-72 hours after receipt of your payment via GLS. If the item is not in stock, ask email@example.com for availability or call 931700040.
Shipping costs, if any, include packaging, handling, and shipping. You must provide us with the delivery address and contact phone number so that the carrier can call before going to the address provided, so we can avoid problems and be as efficient as possible.
H - RETURNS AND GUARANTEE
WARRANTY - Our main guarantee is the total satisfaction of the customer with our products, so if once received, this is damaged or different from the described, you have 14 days to make the return. In these cases, BE XTREME will take care of the collection and return of the product. To be able to make the return it will be indispensable that both the product and its packaging are in perfect condition and without use. BE XTREME reserves the right to accept returns that do not comply with this condition.
In the event that the shipment has suffered damage during transport, the customer must report this situation to BE XTREME before 48 calendar hours after receiving and take photographs of the damaged packaging and product. In this case, BE XTREME will initiate the complaint procedure to the shipping company to replace the damaged goods at no additional charge to the customer.
RETURNS - You can always exchange your product for another without problems, you only must pay the cost of shipping. If you wish to return a product purchased from BE XTREME, you must notify us in advance by email or by calling:
- Number of order, date, name and email address with which the purchase was made.
- Products purchased, including their price.
- Reason for return. Returns can only be made if the product is replaced by another/s equivalent/s in value. BE XTREME reserves the right not to accept a return other than by exchange, default, damage or not corresponding to the information in the online store.
Once your request has been analyzed, the necessary instructions to make the return will be sent to you by email. Once the status of the product has been received and checked, the corresponding payment will be made.
Manufacturing defects or malfunctions of products are covered by the manufacturer’s warranty. However, BE XTREME shall, as far as possible, facilitate and expedite the processing of such warranty and, when possible, replace it without waiting for a reply from the manufacturer or supplier.
The shipping costs to our facilities produced by possible warranty procedures of our products will be paid by the customer. The shipping costs to the customer of possible product changes by warranty processing will bepaid by BE XTREME.
The warranty of our products will depend, in each case, on the manufacturers. However, normally it will be 30 days.
In the case of manufacturers offering direct warranty services to the final customer, the buyer accepts the obligation to address them as suppliers of such warranty, without thereby diminishing our responsibility for it. Although, in principle, BeXtreme will always be responsible for claiming the warranty from the manufacturer.
I - CONFLICT RESOLUTION
In the event of a dispute or disagreement arising from the purchase of Products and/or Services through the Website and/or from these General Conditions and for the resolution of any disputes, the parties agree to submit to the courts and tribunals of the city corresponding to the domicile of BeXtreme, that is to say, to the courts of Barcelona.
BeXtreme will never take over the copyright for custom board designs by customers, whether snowboarding, longboard, paddle surf or wakeboard. This way, the customer will always be responsible for the use of images without their rights, making BeXtreme absent of any claim for image or brand rights.
BE XTREME will always try to make custom designs as close to what the customer requests, but the tables cannot be claimed if they are not exactly like what the customer wanted. Do not worry that our evaluations support us ;)
PRIVACY AND CONFIDENTIALITY POLICY
In compliance with the provisions of Organic Law 15/1999, on the Protection of Personal Data, and the new GDPR regulations that entered into force on 25 May 2018, we inform you that the completion of any existing form on the Website www.bextremeoutlet.es or the sending of an email to any of our mailboxes implies:
With this document, we want to inform you of the reasons why we collect your personal data, what we do with them, what your rights are and how you can exercise them. If you are really interested in the destination of your data, we recommend that you spend a couple of minutes reading it.
Who is responsible for your data?
Identity: Robert Vilamu (hereinafter BEXTREME) Address: C/ Mallorca 607 7o 1a 08026, Barcelona, Spain Telephone: (+34) 934362441 E-mail: firstname.lastname@example.org Contact DPD: http://bextremeboards.com/es/contactenos.
For what purpose do we collect your personal data? At BEXTREME we collect and process the information you provide to answer the questions you ask us through our contact forms and comments, and to provide you with information of interest to you through our communication channels.
We will keep this information in storage if you do not request its deletion.
What is the legitimacy for the processing of your data?
The legal bases for the processing of your data are the following:
● Execution of the subscription contract to send you information that is of interest to you through our communication channels.
● Obtain your consent to answer the questions you ask us through our contact and comment forms.
Remember that you are not obliged to give us your consent for the processing of your data. However, if you do not give us your consent, BEXTREME will not be able to send you information that is of interest to you through our communication channels.
To which recipients will your personal data be communicated?
To be able to offer you our services with a better quality and comply with our tax obligations, we let you know that the data you provide us can be transferred to Google LLC, responsible for the collection of analytics of this website and subject to the EU-US Privacy Shield agreement.
What are your rights when you provide us with your personal data?
The fact that you gave us your data and gave us consent to process it does not bind you to us. There are several rights that you can exercise at any time, which are:
● Rights to request access to your personal data.
● Right to request rectification or deletion.
● Right to request limitation of processing.
● Right to object to processing.
To exercise your rights, you can fill out the form you will find in the following link.
We also inform you that if you have given your consent for a specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
We also inform you that you can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.
Users have recognized and may exercise the rights of access, cancellation, rectification and opposition, as well as the right to be informed of the use of their data by contacting BE XTREME through the email email@example.com
Thank you for trusting the online store www.bextremeboards.com Copyright by BE XTREME All Rights Reserved